Questions about Criogenic Madrid

Criogenic 500 requires a minimum of 3 players and supports up to 8 per session. That is the range in which the experience really works: there are tests for everyone and the pace is ideal.

If more or fewer people come than expected, you can adjust the number on the day of the session, always within the minimum and maximum. The outstanding difference must be paid in cash before entering.

Criogenic 500 is designed for teams of 3 to 8 players. If you are 2 people, contact us before booking so we can check availability. If accepted, the price is equivalent to 3 players plus a €20 supplement, paid 100% online; cancellation insurance, changes and later cancellations are not available.

The reservation is confirmed when you complete the entire process on the website. You will receive a confirmation or reminder email and on the day of the session we will contact you for the latest details.

If you can’t find the email, check your spam folder. If you need us to verify the data, tell us the name, email and telephone number used when booking.

The price varies depending on the number of players and is updated in the reservation calendar of the chosen city and experience.

When booking you can pay the full amount with a card online or leave a deposit with a card and pay the rest in cash on the day of the session, before entering.

Payment is closed before starting to avoid delays that harm subsequent groups. If after starting the session you had to go out to find an ATM or resolve an incident, the entire operation would be displaced.

Furthermore, it is part of the coherence of the story: you come to hire a cryogenization service before entering the capsules; It wouldn’t make sense to pay the cryogenizer 500 years later. You can pay everything online with a card or leave a deposit and bring the rest in cash.

For a session on the same day or with very little notice, write to us directly indicating city, number of players and approximate time. We will consult the team and respond as soon as possible.

In high season it can be more complicated, but we always try to find an option.

Yes. Criogenic keeps the air conditioning at approximately 22°C. As it is an experience with a lot of movement, the cold may be less noticeable during the activity, but in summer it will be on so that the group is comfortable.

This usually happens when the bank opens a screen to confirm the payment and that screen closes before successfully returning to the reservation.

Write to us with the data used when booking. We will check if the reservation was created and, if necessary, we can provide you with an alternative payment link.

Yes. In Madrid we can carry out Criogenic 500 in English. Select English as language when booking on the website so that we prepare the session correctly.

Criogenic 500 includes a lot of movement and physical activity. If anyone has an injury, reduced mobility or a significant functional limitation, please contact us before booking.

We have alternative steps and the parts that require more movement are marked, so no one should force anything. We will evaluate each case to confirm whether you can participate normally or what adaptations are possible.

We want you to enjoy it safely. Criogenic 500 requires a certain agility, although it has alternative steps and no one should force anything.

If a player is pregnant, we recommend contacting us before booking, indicating any specific limitations. The busiest parts are marked and we can explain what adaptations are possible.

In Madrid there is a scheduled break approximately 15 minutes after starting to be able to go to the bathroom.

Of course! Criogenic Madrid is not a horror escape room. There are no scares or surprises, just action, science fiction and a story that captivates you from the first minute.

🛑 Cancellations: Refunds of the amount paid are not accepted.

🔄 Modifications: you can change the date of your reservation or request a voucher valid during 6 months, as long as you let us know at least 7 days in advance.
👉 Only allowed one modification per reservation.

🛡️ Reservation insurance: If you hire it at the time of booking, you will be able to cancel up to 48 hours before and receive the 100% of the amount paid.
For notices within the last week, the insurance allows you to request a 6 month bonus (also only once).

Criogenic 500 lasts approximately 120 minutes of play. We recommend reserving a little more time for the reception, prior instructions and closing of the experience.

We recommend coming with comfortable clothing and sports shoes. For safety reasons, playing with heels, open sandals or bare feet is not permitted. Personal items must be left in the lockers before entering.

Punctuality is key in Criogenic Madrid. Each session starts exactly at the booked time and if you arrive late, you will not only miss part of your experience, but could also affect the schedule of other groups.

We advise you to arrive with at least 10 minutes in advance to be ready when the doors open.
If the delay exceeds 15 minutes, the session will be automatically canceled and refunds will not be possible.

Criogenic 500 supports 3 to 8 players. Groups of 6 to 8 people tend to have a more balanced experience. With 4 or 5 players the challenge increases, and 3 players is only recommended for experienced teams.

The minimum recommended age for Criogenic 500 is 10 years. Those over 16 years old can play alone; Those under 16 and over 10 must play accompanied by at least one adult. Access with baby strollers or baby carriers is not permitted.

In Criogenic Madrid we use LED lighting and, at certain times, there may be flicker effects or ambient light flashes that are part of the setting of the game.

👉 Important: these lights They are not projected directly onto the players, but rather they are integrated into the environment in an indirect and controlled manner.

If you have questions or specific sensitivity, you can contact us before making your reservation and we will give you all the necessary information so that you can play with total peace of mind and security.

In Criogenic Madrid We want everyone to be able to enjoy the experience with peace of mind. Although the game may have moments of tension and emotion, It is not designed as a horror or extreme activity.

🫀 In most cases, People with heart problems can participate without problems.
📞 If your situation is sensitive or you have specific medical questions, we recommend consult us before booking to be able to guide you in a personalized way.

The safety and well-being of our players is always our top priority.

The gift vouchers They have an expiration date indicated on the document itself.
If your bonus has already expired, we can reactivate it by applying an additional fee according to the time elapsed since its expiration:

• ⏳ From 1 to 30 days → 10 €

• ⏳ From 31 to 60 days → 20 €

• ⏳ From 61 to 90 days → 30 €

• ⏳ From 91 to 120 days → 40 €

• ⏳ From 121 to 150 days → 50 €

• ⏳ From 151 to 180 days → 60 €

⚠️ Important:

• Expired bonds are not reactivated more than 180 days.

• Bonds whose value is equal to or less than the reactivation cost are not reactivated.

In the reservation process, before making full or partial payment, select the option 👉 “I have a voucher or discount, I want to redeem it!”.

A space will open to enter the code for your bonus or discount and validate it.

👉 If the system indicates that it is invalid, check:

• The number of players.

• The expiration date.

• The days of the week in which it applies.

📩 If you have questions, contact us before finalizing your reservation.

⚠️ Important:

• The amount of a voucher already purchased is not refundable, neither in whole nor in part.

• Vouchers or discounts cannot be redeemed once the reservation is made.

• They are not exchanged at the store under any circumstances.

In Criogenic, the safety is a priority.
All our facilities operate at 12V, hence there is no electrical risk (there is no access to 220 V sockets). We also do not use fire or dangerous elements.

We have emergency doors, fire extinguishers and safety signage, in addition to automatic closures in case of fire. There is always staff supervising all live activity.

⚠️ We only ask that you play with care: we are not responsible for damages caused by misuse or negligence.

In Criogenic we reserve the right of admission.
Those people who:

• They appear under the effects of alcohol or drugs.

• Maintain an attitude violent, conflictive or that puts the safety or experience of other players at risk.

Likewise, the company may deny entry in any situation that he considers inappropriate for the correct development of the game.

Before starting, you will have lockers to leave your personal belongings.
For security, It is not allowed to enter the game with belongings.

📩 In case of loss, you must write to us at info@cryogenicscaperoom.com, indicating:

• 📌 lost item

• 🕒 Session you played

• 📝 Brief description of the object

If the cleaning team finds it, we will contact you to return it to you.
⚠️ If it does not appear, the company is not responsible nor does it offer financial compensation.

✅ Yeah, it is possible to reserve outside available hours.
To do this, you must contact us beforehand to check the availability of our equipment.

📅 If the session can take place, a fee will be applied additional supplement of €20.