Questions about Criogenic Barcelona

Criogenic 500 requires a minimum of 3 players and supports up to 8 per session. Criogenic 250 Supports 2 to 6 players. These are the ranges in which each experience works correctly and maintains a good rhythm.

If more or fewer people come than expected, you can adjust the number on the day of the session, always within the minimum and maximum of the game. The outstanding difference must be paid in cash before entering.

In Criogenic 250 2 people can play normally.

In Criogenic 500 Technically at least 3 people must play, but we have created a special mode in which we add an integrated character within the game for groups of two. The price is equivalent to 3 players, payment must be made 100% from the website, does not allow cancellation insurance or subsequent changes or cancellations, and depends on the availability of the team. Write to us indicating the day and time to check it before booking.

The reservation is confirmed when you complete the entire process on the website. You will receive a confirmation or reminder email and on the day of the session we will contact you for the latest details.

If you can’t find the email, check your spam folder. If you need us to verify the data, tell us the name, email and telephone number used when booking.

The price varies depending on the number of players and is updated in the reservation calendar of the chosen city and experience.

When booking you can pay the full amount with a card online or leave a deposit with a card and pay the rest in cash on the day of the session, before entering.

Payment is closed before starting to avoid delays that harm subsequent groups. If after starting the session you had to go out to find an ATM or resolve an incident, the entire operation would be displaced.

Furthermore, it is part of the coherence of the story: you come to hire a cryogenization service before entering the capsules; It wouldn’t make sense to pay the cryogenizer 500 years later. You can pay everything online with a card or leave a deposit and bring the rest in cash.

For a session on the same day or with very little notice, write to us directly indicating city, number of players and approximate time. We will consult the team and respond as soon as possible.

In high season it can be more complicated, but we always try to find an option.

Yes. Criogenic keeps the air conditioning at approximately 22°C. As it is an experience with a lot of movement, the cold may be less noticeable during the activity, but in summer it will be on so that the group is comfortable.

This usually happens when the bank opens a screen to confirm the payment and that screen closes before successfully returning to the reservation.

Write to us with the data used when booking. We will check if the reservation was created and, if necessary, we can provide you with an alternative payment link.

Yes. In Barcelona we can do the session in English, but you must confirm it before booking and it has a supplement of €25 per session. Write to us indicating the city, day and time you have in mind to check availability.

Criogenic 250 It has no physical demand. Criogenic 500 includes plenty of movement and physical activity.

If anyone has an injury, reduced mobility or a significant functional limitation, please contact us before booking. We have alternative steps and the parts that require more movement are marked, so no one should force anything. We will evaluate each case to confirm whether you can participate normally or what adaptations are possible.

We want you to enjoy it safely. Criogenic 250 is not physically demanding; Criogenic 500 requires a certain agility, although it has alternative steps and no one should force anything.

If a player is pregnant, we recommend contacting us before booking, indicating any specific limitations. The busiest parts are marked and we can explain what adaptations are possible.

In Barcelona there is a planned break approximately halfway through the experience to go to the bathroom.

Yes. CRIOGENIC is not a horror experience. There are no scares, no scary actors, no scary content.

Cancellations are not allowed, but you can modify the date or request a voucher valid for 6 months by giving at least 7 days’ notice.

If you take out the insurance when booking, you can recover 100% of the amount by giving at least one week’s notice.
With less than a week and more than 48 hours, a voucher will be made to redeem in 6 months.

Criogenic 250 lasts approximately 60 minutes.
Criogenic 500 lasts approximately 120 minutes.

At Criogenic 500 we recommend comfortable clothing and sports shoes.
It is prohibited to play with heels, flip flops or bare feet.

In Criogenic 250 you do not need special clothing.

Personal items must be left in the locker before entering.

It is very important to arrive on time.
If the delay is more than 15 minutes, the session can be canceled without the right to a refund.

The Original: since 10 years. Single minors and family groups are allowed.

The Prequel: since 10 years. Single minors and family groups are allowed.

Yes, but you should know that we use LED lights and some occasional flashing.
It is never projected directly towards the players.

Yes, there are no horror scares or extreme situations.
Still, if you have questions, contact us before booking.
Your safety comes first.

Completely.
All our installations operate at 12 volts (no electrical risk).
We have emergency exits, fire extinguishers and signage.
You worry about playing, we guarantee safety.

Bonuses can be reactivated by paying a fee based on the time elapsed:
1–30 days → €10
31–60 days → €20
61–90 days → €30
91–120 days → €40
121–150 days → €50
151–180 days → €60
After 180 days they are not reactivated.

During the booking process, mark the option “I have a voucher or discount” and enter the code.
The website will validate its use according to expiration, number of players or day of the week.
Amounts of purchased bonds are not returned nor are they exchanged locally.

Select game, date and time on our website and confirm your place.
You can pay deposit + rest in cash or everything online.
Sign: the rest is paid locally according to the players.
Full payment: if fewer players come, the difference is returned.
If more come, the difference is paid in cash.
Fast, easy and secure.

Yes, as long as staff are available.
In that case there will be a supplement of €20.

Yeah.
Criogenic will deny access to people under the influence of alcohol, drugs or with violent attitudes.
We want you to have the best experience, but always with respect.

All objects are left in the locker.
If you lose something during the session, contact us indicating the object and the session.
If it appears, we will return it to you.
If not, the company is not responsible.

It is a 100% cooperative experience.
The entire group plays together and collaborates to advance the story and solve the puzzles.

No.
The group always plays together. The players are not separated at any time.

The indicated duration corresponds to the actual playing time.
Furthermore, there is no explanation of rules, no reception, no bureaucratic procedures.
We send everything to you by email when making the reservation, so that when the door opens you can directly interact with the actors.

The doors will open at the exact time of your reservation. Even if you arrive earlier, access will not be possible.

No problem.
The experience is carried out with the players who finally attend.

Yes, but you don’t have to notify.
The adjustment is made according to the final number of participants who attend the session.

Criogenic 250 is a 60-minute experience, more direct and without physical demand.
Criogenic 500 is a 120-minute experience, longer and with more story development.

You always play only with your group.
Do not mix unknown people in the same session.

Yeah.
CRIOGENIC is a common experience for birthdays, celebrations and company activities.

The best escape room in Barcelona depends on the type of experience you are looking for, but CRIOGENIC stands out for its international recognition, its immersive design and the positive evaluation of expert players. Its presence in rankings such as TERPECA places it among the most outstanding experiences.

CRIOGENIC is one of the few experiences in Barcelona that has international recognition, having been included in rankings such as TERPECA, where the best escape rooms in the world are selected according to specialized players.

CRIOGENIC has been recognized in different systems, including nominations in multiple categories in the Escape Room Awards and presence in national and international rankings, which positions it as one of the most awarded experiences.

For a complete experience, it is advisable to choose an escape room that combines narrative, immersion and external recognition. CRIOGENIC brings together these elements, offering a demanding experience well valued by the escapist community.

Accolades indicate that an experience has been evaluated thoughtfully by players and compared within a broad context. This provides a reliable reference for those seeking an experience of proven quality.