The questions we get asked the most.

Barcelona

Criogenic 500 requires a minimum of 3 players and supports up to 8 per session. Criogenic 250 Supports 2 to 6 players. These are the ranges in which each experience works correctly and maintains a good rhythm.

If more or fewer people come than expected, you can adjust the number on the day of the session, always within the minimum and maximum of the game. The outstanding difference must be paid in cash before entering.

Madrid and Zaragoza

Criogenic 500 requires a minimum of 3 players and supports up to 8 per session. That is the range in which the experience really works: there are tests for everyone and the pace is ideal.

If more or fewer people come than expected, you can adjust the number on the day of the session, always within the minimum and maximum. The outstanding difference must be paid in cash before entering.

Barcelona

In Criogenic 250 2 people can play normally.

In Criogenic 500 Technically at least 3 people must play, but we have created a special mode in which we add an integrated character within the game for groups of two. The price is equivalent to 3 players, payment must be made 100% from the website, does not allow cancellation insurance or subsequent changes or cancellations, and depends on the availability of the team. Write to us indicating the day and time to check it before booking.

Madrid and Zaragoza

It depends on the game. In Criogenic 250, 2 people can play normally. In Criogenic 500, at least 3 people must play. It depends on the game. In Criogenic 250, 2 people can play normally. For Criogenic 500, if you are 2 people, contact us before booking so we can check availability. If accepted, the price is equivalent to 3 players plus a €20 supplement, paid 100% online; cancellation insurance, changes and later cancellations are not available.

Barcelona

Yes. In Barcelona we can do the session in English, but you must confirm it before booking and it has a supplement of €25 per session. Write to us indicating the city, day and time you have in mind to check availability.

Madrid

Yes. In Madrid we can carry out Criogenic 500 in English. Select English as language when booking on the website so that we prepare the session correctly.

Zaragoza

Yes. In Zaragoza we can do the session in English, but you must confirm it before booking and it has a supplement of €25 per session. Write to us indicating the city, day and time you have in mind to check availability.

Barcelona

Criogenic 250 It has no physical demand. Criogenic 500 includes plenty of movement and physical activity.

If anyone has an injury, reduced mobility or a significant functional limitation, please contact us before booking. We have alternative steps and the parts that require more movement are marked, so no one should force anything. We will evaluate each case to confirm whether you can participate normally or what adaptations are possible.

Madrid and Zaragoza

Criogenic 500 includes a lot of movement and physical activity. If anyone has an injury, reduced mobility or a significant functional limitation, please contact us before booking.

We have alternative steps and the parts that require more movement are marked, so no one should force anything. We will evaluate each case to confirm whether you can participate normally or what adaptations are possible.

Barcelona

We want you to enjoy it safely. Criogenic 250 is not physically demanding; Criogenic 500 requires a certain agility, although it has alternative steps and no one should force anything.

If a player is pregnant, we recommend contacting us before booking, indicating any specific limitations. The busiest parts are marked and we can explain what adaptations are possible.

Madrid and Zaragoza

We want you to enjoy it safely. Criogenic 500 requires a certain agility, although it has alternative steps and no one should force anything.

If a player is pregnant, we recommend contacting us before booking, indicating any specific limitations. The busiest parts are marked and we can explain what adaptations are possible.

Barcelona

In Barcelona there is a planned break approximately halfway through the experience to go to the bathroom.

Madrid

In Madrid there is a scheduled break approximately 15 minutes after starting to be able to go to the bathroom.

Zaragoza

In Zaragoza there is no bathroom break during the experience. We recommend using the bathroom before starting.

Barcelona

Yes. CRIOGENIC is not a horror experience. There are no scares, no scary actors, no scary content.

Madrid

Of course! Criogenic Madrid is not a horror escape room. There are no scares or surprises, just action, science fiction and a story that captivates you from the first minute.

Zaragoza

Of course! Criogenic is not a horror escape room. There are no scares or surprises here, just action, science fiction and a story that engages from the first minute.

Barcelona

Cancellations are not allowed, but you can modify the date or request a voucher valid for 6 months by giving at least 7 days’ notice.

If you take out the insurance when booking, you can recover 100% of the amount by giving at least one week’s notice.
With less than a week and more than 48 hours, a voucher will be made to redeem in 6 months.

Madrid

🛑 Cancellations: Refunds of the amount paid are not accepted.

🔄 Modifications: you can change the date of your reservation or request a voucher valid during 6 months, as long as you let us know at least 7 days in advance.
👉 Only allowed one modification per reservation.

🛡️ Reservation insurance: If you hire it at the time of booking, you will be able to cancel up to 48 hours before and receive the 100% of the amount paid.
For notices within the last week, the insurance allows you to request a 6 month bonus (also only once).

Zaragoza

• Cancellations: Refunds of the amount paid are not accepted.

• Modifications: You can change the date of your reservation or request a voucher valid for 6 months, as long as you notify us at least 7 days in advance. Only one modification is allowed per reservation.

• Reserve insurance: If you hire it when making the reservation, you can cancel up to 48 hours before and receive 100% of the amount paid. For notices within the last week, the insurance allows you to request a 6-month bonus (also only once).

Barcelona

Criogenic 250 lasts approximately 60 minutes.
Criogenic 500 lasts approximately 120 minutes.

Madrid

Criogenic 500 lasts approximately 120 minutes of play. We recommend reserving a little more time for the reception, prior instructions and closing of the experience.

Zaragoza

• The Original (Criogenic 500): an epic experience of up to 120 minutes, the longest and most complete escape room in Zaragoza.

Barcelona

At Criogenic 500 we recommend comfortable clothing and sports shoes.
It is prohibited to play with heels, flip flops or bare feet.

In Criogenic 250 you do not need special clothing.

Personal items must be left in the locker before entering.

Madrid

We recommend coming with comfortable clothing and sports shoes. For safety reasons, playing with heels, open sandals or bare feet is not permitted. Personal items must be left in the lockers before entering.

Zaragoza

To enjoy The OriginalWe recommend that you come with comfortable clothing and sports shoes. For safety reasons, playing with heels, open sandals or bare feet is not permitted.

Remember that access with personal belongings is not allowed inside the rooms. We have lockers so you can store all your belongings safely.

Barcelona

It is very important to arrive on time.
If the delay is more than 15 minutes, the session can be canceled without the right to a refund.

Madrid

Punctuality is key in Criogenic Madrid. Each session starts exactly at the booked time and if you arrive late, you will not only miss part of your experience, but could also affect the schedule of other groups.

We advise you to arrive with at least 10 minutes in advance to be ready when the doors open.
If the delay exceeds 15 minutes, the session will be automatically canceled and refunds will not be possible.

Zaragoza

Punctuality is essential at Criogenic Zaragoza. Each session begins at the exact time of the reservation, and if you arrive late you will not only lose part of your experience, but groups playing later may also be affected.

We recommend you arrive with at least 10 minutes in advance so that you are there when the door opens.
In case of exceeding the 15 minutes late, the session will be automatically canceled and a refund will not be possible.

Barcelona

The Original: since 10 years. Single minors and family groups are allowed.

The Prequel: since 10 years. Single minors and family groups are allowed.

Madrid

The minimum recommended age for Criogenic 500 is 10 years. Those over 16 years old can play alone; Those under 16 and over 10 must play accompanied by at least one adult. Access with baby strollers or baby carriers is not permitted.

Zaragoza

• Criogenic 500: The Original

  Minimum age: 10 years.
  Those over 16 years old can play alone.
  Children under 16 and over 10 years old must play accompanied by at least one adult.
  Access with baby strollers or baby carriers is not permitted.

  This experience is designed for adolescent and adult players, with a higher level of narrative and gameplay demands.

Barcelona

Yes, but you should know that we use LED lights and some occasional flashing.
It is never projected directly towards the players.

Madrid

In Criogenic Madrid we use LED lighting and, at certain times, there may be flicker effects or ambient light flashes that are part of the setting of the game.

👉 Important: these lights They are not projected directly onto the players, but rather they are integrated into the environment in an indirect and controlled manner.

If you have questions or specific sensitivity, you can contact us before making your reservation and we will give you all the necessary information so that you can play with total peace of mind and security.

Zaragoza

At Criogenic Zaragoza we use LED lighting and, at certain times, there may be flickering effects or flashes of ambient light.

👉 Important: these lights are never projected directly onto the players, but are part of the atmosphere of the escape room.

If you have specific questions about your case, contact us before booking and we will give you all the information so that you can play in complete safety.

Barcelona

Yes, there are no horror scares or extreme situations.
Still, if you have questions, contact us before booking.
Your safety comes first.

Madrid

In Criogenic Madrid We want everyone to be able to enjoy the experience with peace of mind. Although the game may have moments of tension and emotion, It is not designed as a horror or extreme activity.

🫀 In most cases, People with heart problems can participate without problems.
📞 If your situation is sensitive or you have specific medical questions, we recommend consult us before booking to be able to guide you in a personalized way.

The safety and well-being of our players is always our top priority.

Zaragoza

At Criogenic Zaragoza we want everyone to enjoy the experience. Although the game can generate moments of tension and impact, It is not designed as a horror or extreme activity.

👉 In most cases, people with heart problems can play without problems.
👉 If your situation is sensitive or you have specific medical questions, we recommend consult us before booking so we can guide you personally.

The safety of our players is always our priority.

Barcelona

Completely.
All our installations operate at 12 volts (no electrical risk).
We have emergency exits, fire extinguishers and signage.
You worry about playing, we guarantee safety.

Madrid

In Criogenic, the safety is a priority.
All our facilities operate at 12V, hence there is no electrical risk (there is no access to 220 V sockets). We also do not use fire or dangerous elements.

We have emergency doors, fire extinguishers and safety signage, in addition to automatic closures in case of fire. There is always staff supervising all live activity.

⚠️ We only ask that you play with care: we are not responsible for damages caused by misuse or negligence.

Zaragoza

In Criogenic Safety is a priority. All our facilities operate at 12 volts, so there is no electrical risk (no access is connected to 220V). We also do not use fire or prohibited elements.

We have emergency doors, fire extinguishers and safety signage, in addition to automatic closures in case of fire. There will always be staff supervising the activity.

⚠️ We only ask that the game be played with care, as we are not responsible for damages due to misuse or negligence.

Barcelona

Bonuses can be reactivated by paying a fee based on the time elapsed:
1–30 days → €10
31–60 days → €20
61–90 days → €30
91–120 days → €40
121–150 days → €50
151–180 days → €60
After 180 days they are not reactivated.

Madrid

The gift vouchers They have an expiration date indicated on the document itself.
If your bonus has already expired, we can reactivate it by applying an additional fee according to the time elapsed since its expiration:

• ⏳ From 1 to 30 days → 10 €

• ⏳ From 31 to 60 days → 20 €

• ⏳ From 61 to 90 days → 30 €

• ⏳ From 91 to 120 days → 40 €

• ⏳ From 121 to 150 days → 50 €

• ⏳ From 151 to 180 days → 60 €

⚠️ Important:

• Expired bonds are not reactivated more than 180 days.

• Bonds whose value is equal to or less than the reactivation cost are not reactivated.

Zaragoza

The bonds have an expiration date indicated in the document itself.
If your bonus has already expired, we can reactivate it by applying an additional fee depending on the time elapsed since its expiration:

• From 1 to 30 days → 10 €

• From 31 to 60 days → 20 €

• From 61 to 90 days → 30 €

• From 91 to 120 days → 40 €

• From 121 to 150 days → 50 €

• From 151 to 180 days → 60 €

⚠️ Important:

• Bonds expired more than 10 years ago are not reactivated. 180 days.

• Bonds whose value is equal to or less than the reactivation cost are not reactivated.

Barcelona

During the booking process, mark the option “I have a voucher or discount” and enter the code.
The website will validate its use according to expiration, number of players or day of the week.
Amounts of purchased bonds are not returned nor are they exchanged locally.

Madrid

In the reservation process, before making full or partial payment, select the option 👉 “I have a voucher or discount, I want to redeem it!”.

A space will open to enter the code for your bonus or discount and validate it.

👉 If the system indicates that it is invalid, check:

• The number of players.

• The expiration date.

• The days of the week in which it applies.

📩 If you have questions, contact us before finalizing your reservation.

⚠️ Important:

• The amount of a voucher already purchased is not refundable, neither in whole nor in part.

• Vouchers or discounts cannot be redeemed once the reservation is made.

• They are not exchanged at the store under any circumstances.

Zaragoza

In the reservation process, before making full or partial payment, select the option “I have a voucher or discount, I want to redeem it!”.

A space will open to enter your voucher or discount code and validate it.
👉 If the system indicates that it is invalid, check:

• the number of players,

• the expiration date,

• the days of the week in which it applies.

If in doubt, contact us before finalizing your reservation.

⚠️ Important:

• The amount of a voucher already purchased is not refundable, neither in whole nor in part.

• Vouchers or discounts cannot be redeemed once the reservation is made.

• They are not exchanged at the store under any circumstances.

Barcelona

Yes, as long as staff are available.
In that case there will be a supplement of €20.

Madrid

✅ Yeah, it is possible to reserve outside available hours.
To do this, you must contact us beforehand to check the availability of our equipment.

📅 If the session can take place, a fee will be applied additional supplement of €20.

Zaragoza

Yes, it is possible to book outside of available hours. For this you must contact us beforehand.
If our team can hold the session, you will have a additional supplement of €20.

Barcelona

Yeah.
Criogenic will deny access to people under the influence of alcohol, drugs or with violent attitudes.
We want you to have the best experience, but always with respect.

Madrid

In Criogenic we reserve the right of admission.
Those people who:

• They appear under the effects of alcohol or drugs.

• Maintain an attitude violent, conflictive or that puts the safety or experience of other players at risk.

Likewise, the company may deny entry in any situation that he considers inappropriate for the correct development of the game.

Zaragoza

In Criogenic We reserve the right of admission. Those who appear under the influence of alcohol or drugs, nor those who maintain a violent, conflictive attitude or that put the experience of others at risk will not be able to participate.
Likewise, the company may deny entry in any situation that it considers inappropriate for the proper development of the game.

Barcelona

All objects are left in the locker.
If you lose something during the session, contact us indicating the object and the session.
If it appears, we will return it to you.
If not, the company is not responsible.

Madrid

Before starting, you will have lockers to leave your personal belongings.
For security, It is not allowed to enter the game with belongings.

📩 In case of loss, you must write to us at info@cryogenicscaperoom.com, indicating:

• 📌 lost item

• 🕒 Session you played

• 📝 Brief description of the object

If the cleaning team finds it, we will contact you to return it to you.
⚠️ If it does not appear, the company is not responsible nor does it offer financial compensation.

Zaragoza

Before starting, you will have locked lockers to leave all your personal belongings. It is prohibited to enter the play space with belongings.

In case of loss, you must write to us at info@cryogenicscaperoom.com, indicating:

• lost item

• Session you played

• Brief description of the object

If the cleaning team finds it, we will contact you to return it. If it does not appear, the company is not responsible nor will it offer financial compensation.